Contact us
We’re here to help
Whether you have a question about a product, need help with an existing order or would like some advice before ordering, our friendly Southwood team will be happy to help.
Email us
Best for order enquiries, product questions and sending photographs.
orders@southwoodgardencentre.co.ukCall us
Speak to a member of the Southwood team during our opening hours.
01482 845825Visit us
Southwood Garden Centre
Ganton Avenue, Cottingham
East Yorkshire, HU16 5HG
Already placed an order?
Please include your order number when you contact us. This helps our team find your order quickly and get you the right answer sooner.
Quick help
You may be able to find the answer you need straight away.
Visit Southwood Christmas Shop
Our Christmas Shop is based inside Southwood Garden Centre in Cottingham, East Yorkshire. Visit us in person to explore our festive ranges and Christmas displays. Our Christmas displays are seasonal so be sure to check our Facebook page to see if they are set up before your visit.
Opening hours:
Monday–Saturday: 9:30am–5:00pm
Sunday: 10:00am–4:00pm
Our phone line is open in line with these opening hours. During busy periods, particularly in the run-up to Christmas, our team may be assisting customers in store or on other calls, so please bear with us if we cannot answer immediately.
Frequently asked questions
How do I get help with an existing order?
Use the contact form below or email us at orders@southwoodgardencentre.co.uk. Please include your order number and the email address used to place the order.
What should I do if an item arrives damaged?
Please contact us as soon as possible, ideally within 48 hours of delivery. Include your order number, a description of the issue and clear photographs of both the damage and the packaging so we can help as quickly as possible. Your statutory rights are unaffected.
Where do you deliver?
We deliver to most of the UK, including Northern Ireland, although some areas have additional delivery charges. We do not currently ship outside the UK. See our Delivery Information for full details.
Can I visit the Christmas Shop in person?
Yes. Our physical Christmas Shop is inside Southwood Garden Centre in Cottingham, East Yorkshire. You are very welcome to visit during our opening hours.
When can I call you?
Our phone line is open Monday to Saturday from 9:30am to 5:00pm and Sunday from 10:00am to 4:00pm. At especially busy times it may take us a little longer to answer.
Still need some help?
Send us a message using the form below. If your enquiry is about an order, please include your order number in the message.