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Delivery Information

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


WHERE DO WE DELIVER TO?

We offer delivery to the whole of the UK.


DELIVERY COSTS

Next day delivery as standard (up to 28kg) is £6.95 to England, Wales and selected areas of Scotland only.

FREE delivery on all orders over £75.

Next day delivery as standard to northern areas of Scotland and Northern Ireland will be an extra £12.85.

Next day delivery as standard to Republic of Ireland will be an extra £52.90

Delivery costs are calculated during checkout. Payment for delivery will be collected with the purchase. This price will be the final price for delivery cost to the customer.

In order to receive your product the next working day your order must be placed before 12pm (noon). Please note that during peak times due to new COVID restrictions your order may be delayed but we will try our best to prevent this from happening. 

Once your parcel is with our delivery partner DHL at peak times your order could be delayed we apologise for any inconvenience this may cause. If you receive a message saying it is delayed from them you can contact DHL customer services by using the tracking number on their website:

https://track.dhlparcel.co.uk


DELIVERY TERMS

3.1 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.2 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.3 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with our shipping partner DHL.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at info@southwoodgardencentre.co.uk

Checkout the reviews on our packing and delivery service below:

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