Delivery Information

Christmas Delivery Cut-off
Our cut off on Express delivery for your order to arrive before Christmas is 20th December 2023. Orders placed after this date may not arrive until after Christmas. Our courier is still delivering until Christmas Eve so they may arrive in time. 
Please note due to the Christmas bank holidays orders will be dispatched from 29th December. Delivery times may be effected by New Years. We apologise for any inconvenience caused. 

If orders are placed with express shipping after this time we cannot guarantee they will arrive before Christmas. Our team will still pack and send them out for you but our last DHL collection is on 22nd December. This means orders after this will not be collected from us until 29th December. Then they should arrive with you the following day. 

Delivery Policy:

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


We offer delivery to the whole of the UK. For Isle of Man please contact our team to request a shipping quote. 


We have 2 delivery options:

  • Standard Delivery (3-5 working days)- £4.95
  • Express Delivery (1-2 working days excluding weekends)- £7.95

This is to England, Wales and selected areas of Scotland only.

FREE delivery on orders over £75. 

However delivery to northern areas of Scotland, Northern Ireland and the Channel Islands will be an extra £12.85. Sent with a special 48 hour service. 

Delivery costs are calculated during checkout. Payment for delivery will be collected with the purchase. This price will be the final price for delivery cost to the customer.

If you choose to purchase our express delivery options in order to receive your product the next working day your order must be placed before 12pm (noon). Orders placed after this time may be sent the following working day. 

DHL are not currently delivering on non-working days so please bare this in mind when placing your order. They also do not collect from us on non-working days so if you ordered on a Saturday with next day shipping it would arrive on the Tuesday. 

Once your parcel is with our delivery partner DHL at peak times your order could be delayed we apologise for any inconvenience this may cause. If you receive a message saying it is delayed from them you can contact DHL customer services by using the tracking number on their website:

Pallet Deliveries

If you have ordered a large fragile item such as a giant nutcracker. At the checkout it will be described as pallet delivery.

Please note with pallet delivery it will be delivered on a pallet by our courier. This will be kerbside or to nearest hardstanding, meaning if our delivery partner has difficulties accessing the front of the property, the goods will be left kerbside.  

Unfortunately the driver will not be able to bring it into your garden or home for you as it is a pallet delivery. The pallet/s and box will be left with you and it is your responsibility to dispose of them. However please retain them if the item is damaged.

Once your order has been sent you will receive an email from us with a tracking number on along with the link to the TPN Tracking website. You then need to enter the tracking number on the email into the tracking site along with the delivery postcode.

If your order is delivered on a pallet and it looks damaged when it is unloaded please notify the driver and they will be able to note this on the delivery system. Please then see our returns policy for more information.


3.1 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If the order has been dispatched we cannot amend the address on the parcel and you will need to arrange to collect the parcel from the address provided when they order was placed.

3.2 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.3 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with our shipping partner.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8.3 Parcel left in safe place

Please note, if you select 'leave my parcel in a safe place' with our courier company, the business will not be able to take any responsibility for damaged, lost or stolen items.

8.4 Parcel left with neighbour

Our parcel are sent with a service allowing the courier to leave with a neighbour for you. If your parcel is showing as delivered and you have not received it please first check with your neighbours as they may have accepted it for you. 

If you would not like your order to be left with your neighbour if you are not home you must let us know before it is dispatched so that we can alter the service. By placing an order you are agreeing that your parcel can be left with your neighbour if you are not home. 

9. Customer service

For all customer service enquiries, please email us at

Checkout the reviews on our packing and delivery service below:

Not enough items available. Only [max] left.
Browse WishlistRemove Wishlist
Shopping Basket

Your basket is empty.

Return To Shop