Returns & Exchanges


Southwood Christmas Shop makes every effort to ensure that your order is delivered correctly. If any of your items are received faulty, damaged or incorrect, please notify us as soon as possible on so we can rectify the problem. You have 48 hours from when your order is delivered. A refund or a product replacement will be processed as soon as possible once we have been advised of the problem. We will require photographs of the item and its packaging so please do not dispose of it and most will need to be returned to us (must be returned within 14 days of receipt to be eligible for a refund, otherwise credit or replacement may be offered at our discretion). 



To be eligible for a return, your item must be unused and in a perfect, complete and re-saleable condition (including original product packaging, labels and instructions). Sale items are non returnable.

You must notify us of your intent to return the products within 14 days from the day your order is dispatched. 

You will be responsible for paying for your own shipping costs for returning your item and we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once we receive the item back our team will inspect to make sure it meets the criteria outlined above. We cannot be held responsible if the item arrives back to us damaged. We recommend ensuring your shipping has insurance again damages.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be not be refunded (this includes free shipping orders where £4.95 will be deducted from the refund).

If you believe your order is in line with our return policy and is eligible for return please let us know of your intention of return by email:

To return your product, you should mail your product/s to:

Southwood Farm Shop,

Ganton Ave,


HU16 5HG,

United Kingdom

Please ensure to include your order slip or a note with your order number so that our team are able to identify and process your return. 


  • Gift Cards
  • Perishable Goods
  • Sale Items (this includes our end of season sale)


Please note due to the nature of our products seasonal use we only offer a seasons warranty on them. This is because we cannot be assured of how they have been packed away, stored and then put back up. 

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