Southwood Christmas Shop makes every effort to ensure that your order is delivered correctly. If any of your items are received faulty, damaged or incorrect, please notify us as soon as possible on firstname.lastname@example.org so we can rectify the problem. You have 7 days from the day your order is placed. A refund or a product replacement will be processed as soon as possible once we have been advised of the problem. (Please note to be able to provide a refund we require to good returned to us within the 7 day period)
To be eligible for a return, your item must be unused and in a perfect, complete and re-saleable condition (including original product packaging, labels and instructions).
You must notify us of your intent to return the products within 14 days from the day your order is dispatched.
You will be responsible for paying for your own shipping costs for returning your item and we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (this includes free shipping orders where £5.95 will be deducted from the refund).
If you believe your order is in line with our return policy and is eligible for return please let us know of your intention of return by email: email@example.com
To return your product, you should mail your product to:
Southwood Farm Shop,
Please ensure to include your order slip or a note with your order number so that our team are able to identify and process your return.